Part-time Customer Service Representative and Dispatch Specialist

Careers > Part-time Customer Service Representative and Dispatch Specialist

Part-time Customer Service Representative and Dispatch Specialist

“Family, Community, Integrity, and Excellence” defines who we are. We want an individual who understands the strength and the importance of high-quality service and installations, emphasizing a 5-star customer experience.

Job Overview:

Our customer service team is essential to keeping the company operating and ensuring homeowners have a great experience with us. Customer Service and Dispatcher Specialists act as a liaison, provide product/services information, answer questions, schedule service appointments, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. This position uses critical thinking, with detail and precision, to build efficient routes for the techs in the field. The best dispatchers are also great at building relationships with the techs to make communications smooth.

It’s a big job, and we value feedback from our customer service team to ensure the company is operating efficiently and that homeowners are happy with our work.

**Work Schedule will be Thursday, Friday, Saturday, Sunday: 3pm-9pm

Here are a few benefits of choosing to work for Door Serv Pro:

Opportunity for raises
Paid training
Bonuses based on performance
PTO/ Sick time
Paid Weekly
Paid Holidays

To succeed in this role, you must be organized, efficient, persuasive, and have practical problem-solving skills. You will be interacting with our customers daily and having patient and respectful behavior is a must as you are representing our Garage Door company.

Responsibilities: (This list may not include all the duties assigned)

Go the extra mile to help homeowners and potential customers
Manage large amounts of incoming phone calls and outbound return calls
Use software, like our ServiceTitan CRM, to record interactions with homeowners
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Follow communication procedures, guidelines, and policies. Routing and dispatching technicians to locations according to predetermined schedules, customer requests, or immediate needs
Building relationships with technicians to better understand what motivates them.
Communicating with technicians and customers throughout the day via telephone, text messaging, and email
Focus on 1-call resolution whenever possible to provide our customers with a 5-star experience

Requirements

High school diploma or equivalent
Proven sales and customer support experience or experience
Strong phone, active listening, and Excellent communication skills to collaborate with others under any type of condition
Excellent clerical and organizational skills to keep track of schedules and routes
Familiarity with CRM systems and practices
Knowledge of computers for scheduling and other dispatching duties
Customer orientation and ability to adapt/respond to different types of characters.
Ability to multi-task, prioritize, and manage time effectively.
Ability to multitask with different, and sometimes conflicting events happening at the same time
Ability to relay information in a fast-paced environment
Ability to be persuasive with customers when necessary

Salary Description

$16-20/hr

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Door Serv Pro

4.9 ★★★★★★★★★★ 291 reviews

Candice Riggleman

Derrick did an amazing job!!! I'm so greatful for the service and how professional the company is from Derrick the service tech to Ami in the office for keeping me updated from start to finish Derrick provided answers to every question that we had. Will definitely recommend Door Serv Pro

Sarah McMains

Update: Door Serv Pro called us to let us know they could fix the door after all and were then at our house within the hour. Adam was super nice and friendly and fixed the door in less than 30 minutes. We really appreciate having a working door again. Thank you for your response and help!

Tina Beller

When I decided to replace my garage door, I considered the bids of three different companies. Here's why I decided to hire Door Serve Pro: 1. The sales team, Adam Hanna and his trainee, arrived at my home on time, clean, and professionally branded. Much to my surprise, I was treated with an uncommon level of respect and courtesy as a newbie to garage doors that still blows...

Part-time Customer Service Representative and Dispatch Specialist