PrivacyPolicy

Information you provide directly

• Contact details you enter in our forms — name, phone number, email address, and ZIP code
• Service address and details about your garage door or project
• Documents you choose to share, such as a competitor's estimate submitted for a free second opinion
• Appointment preferences entered in our online scheduling tool
• Service history, invoices, and correspondence with our team

Information collected automatically

• Device and usage data when you browse our website — IP address, browser type, device information, pages visited, and how you interacted with the page
• Call data when you phone one of our tracking numbers, including the number you dialed from, call time, and call duration (see Calls & Recording)

We do not collect payment card information through this website. Payments are handled at or after your appointment through secure third-party payment systems, and financing applications are completed directly on our financing partner's secure website — never on ours.

We use cookies and similar technologies to understand how visitors use our site, measure the effectiveness of our advertising, and improve your experience. The technologies in use on this website include:

• Google Tag Manager / Google Analytics — anonymous site-usage analytics (pages visited, traffic sources, on-site actions such as clicking a call button or submitting a form)
• Call tracking (ServiceTitan) — dynamically displays a tracking phone number so we know which page or ad led to your call
• Marketing attribution (Searchlight Partners) — helps us connect website visits to the marketing that brought you here
• First-party interaction events — our own site records anonymous events (for example, "estimate form submitted") to help us improve the site

Your consent controls the optional cookies

When you first visit this site, a cookie consent banner lets you accept, decline, or manage optional cookies by category: Necessary (security, accessibility, and core site behavior — always on), Analytics (Google Analytics), and Marketing (Google Ads measurement and remarketing). We use Google Consent Mode v2 to enforce your choice: in regions with opt-in requirements (EEA/UK/Switzerland) Analytics and Marketing cookies are off until you allow them, and everywhere you can decline or withdraw them at any time. We also honor the Global Privacy Control (GPC) browser signal automatically — if your browser sends GPC, Analytics and Marketing cookies are disabled without any further action from you.

Your choice is saved in your browser's local storage on your device only, and is applied automatically on every visit. You can change or withdraw your consent at any time by reopening the cookie preferences on this page, or by clearing this site's data in your browser settings. Declining optional cookies does not limit the site's core content or your ability to contact us.

We use call tracking technology provided by ServiceTitan. When you call a number displayed on this website or in our advertising, the call may be routed through a tracking number, and calls with our office may be monitored or recorded for quality assurance, training, and record-keeping purposes. By continuing a call after any recording notice, you consent to that recording where consent is required by law.

Call data (caller number, time, duration, and recordings where made) is stored in our field-service management system and handled under this policy.

Our website forms include an optional checkbox to consent to receive calls and text messages from Door Serv Pro at the number you provide, including automated and promotional messages. Consent is not a condition of purchase. If you opt in:

• We send appointment reminders, technician ETA updates, follow-ups on your request, and limited promotional offers related to garage door service
• Message frequency varies; message and data rates may apply
• Reply STOP at any time to opt out, or HELP for help

We do not sell SMS opt-in lists, and we do not share your mobile number or SMS consent with unrelated third parties for their own marketing. Text messaging originator opt-in data will not be shared with third parties except as needed to deliver the messages you requested.

We use the information we collect to:

• Provide, schedule, and complete service requests and estimates
• Process invoices and payment records for completed work
• Send appointment confirmations, reminders, and maintenance notifications
• Respond to inquiries and provide customer support
• Measure and improve our services, website, and advertising
• Maintain warranty and service-history records
• Detect and prevent fraud or abuse, and comply with legal obligations

We do not sell your personal information. We share information only with service providers who help us operate the business, and only as needed for the purpose. By category:

• Field-service & scheduling platform — stores customer records, appointments, calls, and invoices (ServiceTitan)
• Analytics & advertising measurement — website usage and campaign attribution (Google; Searchlight Partners)
• Payment processing — payment for completed work is processed by secure third-party payment processors; we do not store full card numbers
• Financing partner — if you apply for financing, your application is submitted directly to GoodLeap on its own website and governed by its privacy policy
• Review platforms — our site displays reviews via third-party review widgets; content you post on review platforms is governed by those platforms' policies
• Communications providers — email and SMS delivery vendors, solely to deliver the messages described above

We may also disclose information when required by law, to enforce our Terms & Conditions, to protect the rights and safety of our customers and team, or in connection with a business transfer such as a merger or acquisition.

Door Serv Pro does not sell your personal information. To opt out of the sharing of information collected by analytics and advertising cookies (where that could constitute a "share" under applicable state law), use the cookie preferences control (also linked in the footer of every page) to disable those cookies, or contact us using the details below. We treat the Global Privacy Control browser signal as a valid opt-out of sale/sharing and honor it automatically.

Depending on where you live, you may have legal rights over your personal information. Virginia residents have rights under the Virginia Consumer Data Protection Act (VCDPA), and residents of other states may have similar rights under their state's law. As a matter of practice, we extend these choices to all of our customers:

• Access — confirm whether we process your personal information and receive a copy of it
• Correction — ask us to fix inaccurate information
• Deletion — ask us to delete personal information we hold about you, subject to record-keeping we must retain by law
• Opt out — opt out of marketing emails (unsubscribe link), texts (reply STOP), and targeted-advertising cookies (browser or banner settings)
• Appeal — if we decline a request, you may appeal by replying to our decision, and we will respond as required by applicable law

To exercise any of these rights, contact us using the details below. We will verify your request using the contact information associated with your account and respond within the time required by applicable law. We will never discriminate against you for exercising a privacy right.